Terms & Conditions

Programme Format

Our smoking cessation programmes follow a ‘brief therapy’ format. Hence we aim to help you break your smoking habit in a single session. The method we use is our own unique form of Advanced Hypnosis which uses a sensory pod to enhance the experience.

Before booking, we ask that you thoroughly read the information about our method and approach on this website.

Session Duration

The Fast Track session lasts 1 hour and the VIP session lasts 1.5 hours. We ask you to allow for 1.5 and 2 hours in your diary respectively, as sometimes a little extra time is required. In some circumstances your session will be shortened where the hypnotherapist assesses it is beneficial to you as a client to do so.

Free Follow-Up Session

Each programme includes the option of a free follow-up session if required.

IMPORTANT: We are only available for booking appointments (including free follow-ups) until Friday 15th November. We are then closed for the Winter Break. ALL free follow-up sessions must be attended before Friday 15th November or will be lost.

Pre-Session Information

Attitude, mindset and timing are very important factors in ensuring the success of your session. Therefore, you agree to both read and follow the guidance contained in our How to Get the Most From Your Session? document before attending.

This significantly increases your likelihood of a successful outcome.

Appointments – Late Arrival

Please arrive promptly at your appointment time. If you are running late, please let us know as soon as possible by calling us on 0207 127 4554. We will do our best to accommodate a later appointment start. However, where you are more than 20 minutes late, we reserve the right to cancel your appointment and re-schedule at our discretion.

Appointments – Cancellations & Re-scheduling 

If you need to cancel or re-schedule your appointment, you must notify us by email or telephone at least 24 hours prior to your appointment start time. Text / SMS messages will not be accepted as notification.

Appointments cancelled with less than 24 hours’ notice or non-attendance at appointments without prior notification are non-refundable. Where this occurs, at our discretion, we will re-schedule your appointment to a mutually agreed date and provide it ‘free of charge’ as your follow-up session. However, in this instance, if you required a further follow-up session, this will be chargeable.

Other Medical or Psychological Treatment

If you are receiving care or treatment from any medical, healthcare or therapy practitioner (e.g. GP, Psychologist or Counsellor), for your wellbeing, we may ask to to seek their permission before your session can be confirmed.

We will do our best to ensure suitability of our programme for your needs. However, if information is disclosed at any point in your contact with us, including during session(s), that indicates our programme will not be suitable at that time, we reserve the right to make appropriate alterations and/or cancel, terminate or reschedule your session.

Standards of Behaviour

During your session(s), you agree to not harm yourself, or any other person, including the hypnotherapist, or any property belonging to the hypnotherapist, our clinic or any other person.

You also agree not to attend your session(s) under the influence of alcohol or recreational drugs, except for medications prescribed by your doctor. If you do attend your session under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, your session will be cancelled and we may refuse to see you for any future session.

Payment of Fees

The fees for our services are as follows.

• Fast Track Stop Smoking Cigarettes – £345.00 (inc. VAT)

• Fast Track Stop Smoking Cannabis – £345.00 (inc. VAT)

• VIP Stop Smoking Cigarettes – £495.00 (inc. VAT)

• VIP Stop Smoking Cannabis – £495.00 (inc. VAT)

Payment for your session is in advance, unless otherwise agreed, and may be made in cash, bank transfer, via credit or debit card, or online via Paypal. Cheques will not be accepted.

Refunds

Your programme fee is for the hypnotherapist’s time and is not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended for your appointment and paid for the session or where you have not followed the above cancellation / re-scheduling policy.

Client Confidentiality

All contact with us, including sessions, telephone conversations and emails, are kept private and confidential. The only circumstances in which this would not apply are when:

• You provide us with written consent for confidentiality to be broken
• The hypnotherapist is compelled by a court of law
• A referring GP or other healthcare provider requests a report (you can also request a copy of the report sent in writing)
• Where the information is of a nature that confidentiality cannot be maintained, such as:
– the possibility of you harming yourself or others
– cases of fraud and criminal activity
– cases involving minors (under 18 years old)

To read our full Privacy Policy please click here.

Hypnotherapy Audios / MP3s

Hypnotherapy Audios / MP3s provided post-session must not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any audios provided are for your personal use only and must not be lent, copied, shared or sold under any circumstances.